If we asked you to share your favorite memories from ministry, it might take you a minute. Ministry is full of things to remember, from the funny, random things teenagers can say to the life-changing decisions they make for Jesus. You’ll have dozens of favorite moments throughout your time in ministry.
But if we asked you about some of the most challenging times in ministry, it would be a lot easier for you to name them. The hard seasons tend to stick the most. Our difficult seasons as ministry leaders are often connected to the teenagers we serve. When they struggle, experience tragedy, or find themselves in crisis, we’re often right next to them, helping them process and stay connected to God in the middle of it. We check in with our students and their families, take them out for coffee, pray for them, and help them walk through what they’re experiencing.
If you’ve ever found yourself in one of these situations, you may have not felt prepared. When we think of ministry, we tend to put our energy into teaching, building a weekly environment, and working with volunteers. Helping a teenager through a crisis rarely makes the list. What we do know is that teenagers have a complex spectrum of experiences. What one teenager experiences each day can be similar but pretty different from the experience of someone two chairs over. Two teenagers might not even interpret the same experience in similar ways. For the most part, developing a single, definitive strategy for walking with a teenager through a crisis may not be helpful. Instead, we can build a simple database of strategies to help lead us to something helpful for our teenagers, their families, and us.
To help you out, we’ve made you something to help you remember some of the potential responses to any crisis situation you face. Before we get there, though, let’s talk about what a crisis is.
WHAT COUNTS AS A CRISIS?
As an adult, when you talk about crises, some ideas probably pop into your head—natural disasters, major health scares, major international events, and a few other things. Because we have this larger scope and frame of reference, we can be quick to dismiss things we don’t personally view as a crisis. Teenagers might share a problem they’re facing, and we may think, “Just wait ’til you’re older!”
Sure, what the teenager in your small group is experiencing may not seem like a big deal to you, but it is a big deal to them. Their whole existence might feel like it’s wrapped up in this problem, and they need a trusted adult to help them through it. What counts as a crisis comes from your life experience, context, and resources. So, just because it doesn’t feel like a crisis to you doesn’t mean it’s not experienced as a crisis to a teenager to someone else.
A crisis can be any situation that feels like a threat or danger to ourselves or our situation, leaving us feeling like we may not have the tools to navigate through it successfully. Through this lens, we can be more empathetic to the experiences of the teenagers in our ministries. They don’t have as much life experience. They may not always know where to find their answers or how to start looking for them. They have less control over their decisions and finances than adults do, and they have a sense of more immediate social stressors pressing in on their experiences. With all this in mind, no wonder a teenager might have the same response to a breakup as they would to failing an exam or experiencing bullying. That sense of dread, panic, or confusion can cloud their ability to access the tools they need to overcome what they’re feeling.
That’s why we recommend you take every problem seriously. This doesn’t mean every problem is addressed with the same urgency, but every time a teenager tells you about an experience they’re having, they’re giving you a chance to support them, empower them, and lead them into a deeper relationship with God.
Now that we’re on the same page about what a crisis is and how it can show up in a teenager’s life, let’s look at a few ways you can respond whenever you encounter a teenager in crisis.
5 CRISIS RESPONSES
1. ENSURE SAFETY
Any time a teenager starts to share about a crisis, it’s up to you to make sure the current situation is safe for them, others around you, and yourself. Safety for everyone involved is the theme of each of these crisis responses.
Part of ensuring safety means being upfront and honest about confidentiality. If a teenager asks, “Do you promise not to tell anyone?” you need to be clear that there are situations where you’ll need to inform others according to laws, church policies, and other factors. Most notably, situations involving abuse—physical, sexual, emotional, and neglect—are legally required to be reported in most states.
If you haven’t already, review your state’s mandatory reporting laws, and train your volunteers on how to abide by these laws as well. Add some crisis response resources to your Volunteer Handbook to make things easier for your team so they know what to do.
2. DE-ESCALATE
We’re not always ready for teenagers to share about their crises. Even if we’re caught off guard, we can remember to help de-escalate the feelings and emotions a teenager might be experiencing.
Your role in any crisis is to be calm and supportive. If you start to panic, the person in crisis might think:
- “This situation requires panic.”
- “I’m messed up.”
- “Why would I share this if others are going to panic, too?”
Some situations might be harder for you to respond to based on your own experiences. Know your limits, but do everything you can to demonstrate calm to the teenager confiding in you.
De-escalating a situation might look like …
- Moving from a crowded area to somewhere quieter that is still in public.
- Speaking in a calm, regular voice. Your tone on its own can communicate a setting is safe.
- Take notice of your reactions and the reactions of the teenager. Are you scared? Defensive? Are they?
- If the situation is causing you distress, grab another adult they trust to step in for you.
3. LISTEN
A crisis is a time when our brains might snap into “fix it” mode. We have a distressed teenager in front of us and want to help them. As much as we might want to, we can’t just jump in with solutions. We need to give teenagers space to talk and express their feelings and experiences. After all, they are the experts in what they’re feeling. If you find yourself wanting to do something, remember listening is doing something important. No matter our age, we all need people to stand with us and hold space with us in the hard times.
Listening to a teenager means…
- Don’t make it about you or offer advice unless specifically asked. It will be helpful if you can relate to what is being shared, but if we jump in before a teenager is ready to receive advice, we may come across as dismissive or uninterested.
- Don’t try to convince them what they’re experiencing isn’t “that bad.” The teenage brain is in a developmental spot where it has stronger emotional reactions to things than an adult brain, which means it’s likely that the pain, anger, or sadness they’re feeling is “that bad.”
- Empathize with them. Even if you don’t exactly understand or relate, you can still show empathy. Phrases like “That sounds frustrating” or “I can tell you’re hurt” can help communicate empathy.
- Ask questions. Asking questions may not seem like you’re listening, but they’re a way to extend the conversation and show interest in what is being shared. Questions like “Can you tell more about that?” or “How did that make you feel?” can help them feel like someone is listening. At the same time, questions help you explore the details of the source of their crisis. Ask questions from a place of curiosity. You’re not interrogating anyone but trying to understand the situation more.
- Silence is okay. Sometimes people just need someone to sit with them. A teenager may not always feel like talking about what they’re feeling. Actually, they may not even know exactly what they’re feeling or have the right words to express it. It’s okay to sit in silence and to just be present with them. And if silence makes you uncomfortable, that’s okay. Your comfort isn’t the only goal.
4. EMPOWER
When we have a teen confiding in us, our goal isn’t to fix things ourselves—it’s to empower them to take the next step. Remember how we defined a crisis? A crisis can be any situation that feels like a threat or danger to ourselves or our situation, leaving us feeling like we may not have the tools to navigate through it successfully. In a crisis, teenagers are reaching out for the resources and tools they need to handle the situation, so you can empower teenagers by showing them the options they can take as they navigate their experience.
Empowering a teenager can look like …
- Affirming their decision to reach out to you in the first place. Talking about a problem takes a lot of vulnerability and can be scary.
- Ask questions like “What are your options?” or “What do you want to happen?” to help teenagers start to put a plan in place.
- Explore past situations where they’ve used their strengths, skills, and other tools to overcome a problem. Looking to the past might help them see a way through their current situation.
- Help them explore their social supports. What friends or family members do they trust? Which of these people could they talk with?
The goal of empowering a teenager isn’t to come up with the solutions on your own. It’s to help guide them towards identifying the tools and responses that they find helpful for their situation. It’s about uncovering their strengths and helping them visualize the options that are in reach right now.
5. REFER
Making a referral might be one of the most important steps to take. You might not be a licensed therapist or counselor, so many of the crises your teenagers face might be outside of your scope. If that’s the case, it’s okay to tell a teenager or parent, “I’m not equipped to handle this, but here is someone who is.” All of us have limits to our expertise and what is appropriate to help with. If you haven’t already, put together a list of local counselors and other resources your teenagers or their families may need in a time of crisis. If your church offers services, include those, but be sure to have a few outside of your church as well.
We know that there are a lot of steps and details to remember, so to help you train your team in crisis response, we’ve created a decision tree. With just a few simple questions, you and your team of volunteers can know which response may fit your situation best and what steps to take in following up with your teenagers and their families.
BE AWARE OF WARNING SIGNS
When working with a teenager in crisis, there are a few warning signs you should watch for. These signs could signal a teenager who has or is currently contemplating suicide and who may need help. Not all of these signs need to be present for a teenager to be considering suicide, and the signs themselves may vary by age, gender, and cultural identity.
- Talking about wanting to die or to kill themselves
- Looking for a way to kill themselves
- Talking about …
- Feeling hopeless
- Having no purpose
- Feeling trapped
- Being in unbearable pain
- Wanting it to end
- Not wanting to wake up
- Being a burden to others
- Showing rage or talking about seeking revenge
- Use, or increasing use, of alcohol or drugs
- Acting anxious, agitated, or pursuing risky behavior
- Changes in sleep or eating patterns
- Withdrawing or feeling isolated
- Displaying extreme mood swings
If you happen to encounter a teenager displaying one or more of these behaviors or thoughts, take it seriously. Don’t immediately assume they are a threat to themselves, but ask follow-up questions. Start a conversation and explore what is sitting underneath their thoughts and feelings.
It’s also important to know the stories of your students. Knowing these behaviors and thoughts is only one part of preventing suicide, but personal experience also plays a key role in whether or not a teenager is considering suicide. Teenagers who are bullied, or abused, have experienced a stressful situation, or who have access to a means such as pills or a weapon are more likely to think about or attempt suicide.
Remember to always take any mention of suicide seriously. Ask follow-up questions, know the signs, and refer for help whenever you need to.
RESOURCES
You don’t need to handle all of this on your own. One of the best things you can do for your teenagers is to know that you don’t know it all. You don’t need to have the perfect response ready to help a teenager in crisis. You just need to help them find the tools to make it through another day. That could look like being willing to listen to them, helping them troubleshoot their problems, or pointing them to a new resource.
Below, you’ll find some helpful resources from national organizations. These organizations have tools, training, and ways for students in crisis to seek help for various issues. Consider researching the resources your city, county, and state may offer for teenagers experiencing a crisis. These resources can help you guide a teenager toward safety and develop a safety plan. When you don’t know what to do, turn to these lifelines for help.
Suicide & Crisis Lifeline: Text or call 988
Crisis Text Line: Text HOME to 741741
Self-Injury Outreach & Support
In this post, here’s what we’ll cover: